Clinic Returns Policy

RETURNS AND EXCHANGES:

Unfortunately any orders made on our online store are FINAL SALE!

We can only return or exchange goods if they are defective or damaged. 

In circumstances where you recieve a product that is defective or damaged, please take pictures of the damaged product and contact us at 204-222-5251 as well as email us at tvhonlinestore@shaw.ca within 48 hours of receiving the order with details of the defect/damage on the product.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and can only be returned for the following reasons:

• Palatability - Pet will not eat or does not like the taste of the food.  *There must be more than 2/3 of the food left in the bag to be able to offer a refund for food.
• Quality - If there is a problem with the quality of the product.
• Safety – If a bag or can has a broken seal which has compromised the integrity of the food. 

All inquiries regarding returns and/or exchanges can be directed to Crista @ 204-222-5251 or tvhonlinestore@shaw.ca.